Privacy Policy

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Last Updated: 10 August 2026

Platinum Bond Cleaning ("Platinum Bond Cleaning", "we", "us", or "our") respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the circumstances in which it may be shared when you visit our website or use our services.

By using our website or engaging our services, you acknowledge the practices described in this Privacy Policy.

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1. Information We Collect

We may collect information that you provide to us when you contact us, request a quote, make a booking, or use our cleaning services.

This may include:

• Your name

• Phone number

• Email address

• Property address

• Booking and service details

• Preferred cleaning dates and times

• Property size and details

• Special cleaning instructions or requests

• Information you provide when communicating with our team

• Payment and billing information where required to process a transaction

We may also collect limited technical information when you visit our website, such as your IP address, browser type, device information, pages visited, and general website usage information.

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2. How We Use Your Information

We collect and use your information for purposes such as:

• Responding to enquiries and quote requests

• Arranging and managing cleaning bookings

• Providing bond and end-of-lease cleaning services

• Communicating with you about your booking

• Sending confirmations, invoices, receipts, and other service-related information

• Processing payments where applicable

• Understanding and improving our website and services

• Handling customer feedback, complaints, or support requests

• Preventing fraud, misuse, or other unlawful activity

• Meeting our legal and regulatory obligations

Where you have agreed to receive promotional communications, we may also use your contact details to provide information about our services and offers. You can opt out of marketing communications at any time.

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3. How We Protect Your Information

We take reasonable steps to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.

Access to personal information is limited to people who need it to perform their role or provide services to you. However, no online system or method of electronic storage can be guaranteed to be completely secure.

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4. Sharing Your Information

We may disclose personal information where reasonably necessary to operate our business and provide our services.

This may include sharing information with:

• Payment providers

• Website and hosting providers

• Email, communication, and booking platforms

• Technology and analytics providers

• Contractors or service providers assisting us with a booking

• Professional advisers where necessary

• Government authorities or other parties where required by law

We only provide information that is reasonably necessary for the relevant purpose.

We do not sell or rent your personal information to third parties.

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5. Website Cookies

Our website may use cookies and similar technologies to help the website function properly and understand how visitors use it.

Cookies may be used to:

• Remember certain preferences

• Improve website functionality

• Understand website traffic and visitor behaviour

• Help us improve our website and services

You can manage or disable cookies through your browser settings. Some website features may not function correctly if certain cookies are disabled.

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6. Third-Party Websites

Our website may contain links to websites or services operated by other organisations. If you follow an external link, that website will have its own privacy practices and policies.

We are not responsible for the privacy practices, content, or security of third-party websites.

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7. Accessing or Correcting Your Information

You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.

In some circumstances, we may need to verify your identity before providing access to or changing personal information.

We will deal with requests in accordance with applicable Australian privacy laws.

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8. Deleting Your Information

You may ask us to delete personal information we hold about you where appropriate.

Please note that we may need to retain certain information for legitimate business purposes or where we are legally required to keep it, such as records relating to transactions, invoices, or tax obligations.

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9. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or for any period required by law.

When information is no longer required, we will take reasonable steps to securely delete or de-identify it.

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10. Children's Privacy

Our services are intended for adults and are not specifically directed towards children. We do not knowingly collect personal information from children through our website.

If you believe a child has provided personal information to us, please contact us so we can review and, where appropriate, remove the information.

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11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.

Any updated version will be published on this page with a revised "Last Updated" date.

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12. Contact Us

If you have questions about this Privacy Policy, would like to access or correct your information, or have a privacy-related concern, please contact Platinum Bond Cleaning through the contact details provided on our website.

Platinum Bond Cleaning
Phone: 0473457086

Email: info@platinumbondcleaning.com
Website: platinumbondcleaning.com.au